Last updated: January 2024
Thank you for shopping at Klazzy Empire. We appreciate your business and strive to provide you with the best possible shopping experience. Please read the following policies regarding shipping, refunds, and returns:
Shipping Policy:
- Processing Time: Orders are typically processed and shipped within 3 to 4 business days after payment confirmation.
- Shipping Methods: We offer standard shipping via US Priority Mail for domestic and international orders.
- Shipping Rates: Shipping rates are calculated based on the weight and destination of your order. You can view the shipping costs at checkout before completing your purchase.
- Delivery Time: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided to you during checkout.
- Order Tracking: Once your order has been shipped, you will receive a tracking number via email to track the status of your delivery.
Please note that shipping times may be affected by external factors beyond our control, such as weather conditions or postal service delays.
Refund Policy:
- Returns: We accept returns within 3 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
Returns Policy:
- Exchanges: We do not offer exchanges at this time. If you would like to exchange an item, you may return the original item for a refund and place a new order for the desired item.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at hello@klazzyempire.com with photos of the damaged or defective product. We will work with you to resolve the issue as quickly as possible.
Contact Us:
If you have any questions about our Shipping, Refund, and Returns Policy, please contact us at hello@klazzyempire.com. Our customer service team is here to assist you and ensure your satisfaction.
Thank you for shopping with Klazzy Empire.
Sincerely,
Shantrice Godbott, Klazzy Empire
